10500 Privacy Policy — How We Protect Your Information
Your privacy is our priority. This policy clearly outlines what information we collect, how it is used, and your rights as a 10500 platform user.
Effective date: 1 January 2026
Information We Collect When You Use the Platform
When you register or use the 10500 platform, we collect several categories of information to ensure the services we provide are secure, accurate, and suited to your needs as a user in Malaysia.
- Full name and date of birth
- Email address and phone number
- Password (stored in encrypted form)
- Identity verification documents when required
- Device type and operating system
- IP address and general location
- Web browser type and version
- Login session data
- Bank account holder name
- Bank account number (partially masked)
- Transaction records in Malaysian Ringgit (RM)
- Payment methods used (FPX, TNG, etc.)
- Betting and gaming history
- Pages visited within the platform
- Active session time and duration
- Interactions with platform features and buttons
Privacy Policy Contents
- Information We Collect
- How We Use Your Information
- Cookies & Tracking
- Data Storage & Security
- Sharing with Third Parties
- User Rights & Contact Us
Why This Information Is Needed and How It Is Used
Account information is used to verify your identity, prevent fraud, and ensure that only authorised users can access your account. This protects both you and the integrity of the 10500 platform.
Payment information is required to securely process deposits and withdrawals in MYR. All transactions are recorded for audit purposes and your financial security.
Usage data helps us understand how users interact with the platform so we can improve the experience, refine existing features, and ensure smooth performance across all devices.
We use your email address and phone number to send important account notifications, transaction confirmations, and service updates. We do not send promotional messages without your consent.
Certain information is retained to meet legal compliance requirements, including anti-money laundering (AML) obligations and reporting requirements set by the relevant authorities.
Account records and transaction history help the 10500 support team resolve your issues faster and more accurately, so you never have to repeat the same information twice.
Cookies and Tracking Technologies We Use
The 10500 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:
Essential Cookies: Required for core platform functions such as login authentication and session security. Without these cookies, the platform cannot operate properly. These cookies cannot be disabled.
Functionality Cookies: Saves your preferences such as interface language and display settings so you don't have to adjust them each time you use the platform.
Analytics Cookies: Helps us understand how users navigate the platform — which pages are visited most, where users drop off, and how navigation can be improved. This data is collected in aggregate and is not used to identify any individual.
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help guide.
Cookie Types Summary
- Essential Login and security functions
- Functionality Save preferences and settings
- Analytics Enhance your platform experience
Data Storage, Security & Third-Party Sharing
Data Storage and Retention Period
Your information is stored on secured servers and is accessible only to authorised 10500 staff. We retain account data for as long as your account remains active. Once an account is closed, information is kept for a period required by legal and compliance obligations before being securely deleted.
All communications between your device and the 10500 platform are protected with SSL (Secure Socket Layer) encryption, ensuring your information cannot be intercepted by unauthorised parties during transmission.
Sharing Information with Third Parties
10500 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your information may only be shared in the following circumstances:
- Payment service providers used to process your RM transactions
- Law enforcement authorities when required by law or court order
- Technology providers that support platform operations, bound by strict confidentiality agreements
Every third party that receives your data is required to uphold security and confidentiality standards equivalent to those of 10500.
Your Rights as a User & How to Contact Us
As a 10500 platform user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. Requests can be made through our customer support team.
If your information is inaccurate or out of date, you may request a correction. Some details can be updated directly in your account settings.
You may request the deletion of your personal information. However, certain information may need to be retained for legal compliance purposes.
For data processing that relies on your consent, you may withdraw that consent at any time by contacting us.
Changes to This Privacy Policy
10500 reserves the right to update this Privacy Policy from time to time to reflect changes in data handling practices or legal requirements. The latest version will always be available on this page with an updated effective date. Continued use of the platform after any changes constitutes acceptance of the revised policy.
Contact Us About Privacy
If you have any questions, requests, or concerns about how 10500 handles your personal information, please reach out to our support team:
Available 24/7 in Bahasa Melayu
FAQ Register an AccountRelated Document Links
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